Return Policy and Process

Effective Date: 21.11.2024

At Ki Krotos Art, customer satisfaction is our priority. If you're not satisfied with your purchase, we offer a straightforward return process:

  1. Eligibility for Returns:

    • Items must be returned within 14 days of purchase.

    • Items must be unused, in their original condition, and include all original packaging.

  2. How to Initiate a Return:

    • Contact us at ki.krotos@gmail.com with your order details and reason for return.

    • We will provide you with a return authorisation number and shipping instructions.

  3. Shipping Costs for Returns:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Processing Refunds:

    • Once the returned item is received and inspected, we will issue a refund to the original payment method within 10 business days.

For any questions about our return process, please reach out to us at ki.krotos@gmail.com.

Refund and Dispute Policy

Effective Date: 21.11.2024

We are committed to resolving any issues you may have with your purchase. Please review our refund and dispute guidelines:

  1. Refund Policy:

    • Refunds are available for eligible products and services within 14 days of purchase.

    • To request a refund, please contact us at ki.krotos@gmail.com with your order details and reason for the refund.

  2. Non-Refundable Items:

    • Certain items (e.g., digital downloads, personalised products, commissioned artworks) may not be eligible for refunds. Please refer to the product description for specific policies.

  3. Dispute Resolution:

    • If you have an issue with your purchase, we encourage you to contact us directly at ki.krotos@gmail.com.

For further assistance, please reach out to us at ki.krotos@gmail.com.